====== shipping policy ======

====== RSYN RESEARCH LLP ======
===== Shipping and Return Policies =====

==== Physical Products Shipping Policy ====

=== Domestic Shipping (Within India) ===
  * Standard Delivery: 10-15 business days
  * Express Delivery: 4-7 business days
  * Free shipping on orders above ₹5000
  * Shipping costs are calculated based on weight and delivery location
  * Track your order using the tracking number

=== International Shipping ===
  * Not Available.

==== Digital Products Delivery Policy ====

=== Ebooks and Downloadable Content ===
  * Instant delivery via email after payment confirmation
  * Download links remain active for 30 days from purchase date
  * Maximum of 3 download attempts per purchase
  * Access to your digital library through your RSYN RESEARCH account
  * PDF format compatible with all standard devices

==== Return Policy for Physical Products ====

=== Books and Journals ===
  * 14-day return window from delivery date
  * Product must be unopened and in original condition
  * Return shipping costs borne by the customer unless the item is defective
  * Refund processed within 7-10 business days after receiving the returned item
  * Replacement available for damaged or defective items

=== Conditions for Returns ===
  - Items must be returned in original packaging
  - All accompanying materials must be included
  - Return authorization number required (obtainable from customer service)
  - Clear photos of damaged items required for defective claims
  - Original order number must be provided
  - Coast of postage/delivery charges will be borne by the customer.

==== Digital Products Refund Policy ====

=== Ebooks and Digital Content ===
  * 15-day refund window from purchase date
  * Refund only available if content has not been downloaded
  * No refunds on partially downloaded or accessed content
  * System logs will be checked to verify download status
  * Refund processed to original payment method within 7 business days

=== Special Cases for Digital Content ===
  * Technical issues preventing download: Extended support provided
  * Compatibility issues: Format conversion assistance available
  * Corrupt files: Immediate replacement provided
  * Wrong purchase: One-time exchange for correct title [[If the correct title has a higher price, the customer must pay the price difference. No refund will be provided if the correct title has a lower price]]

==== Cancellation Policy ====

=== Physical Products ===
  * Orders can be canceled before shipping.
  * Full refund for canceled orders, A processing fee (10%) may be deducted.
  * Cancellation request must be made within 24 hours of order placement

=== Digital Products ===
  * Cancellation is only available before download initiation (i.e. if download link is generated or delivered, no cancellation is possible)
  * Refund for canceled digital orders - 7 working days after approval.
  * No cancellation after download link activation

==== Contact Information ====
For all shipping and return-related queries:
  * Email: support@rsyn.org
  * Working Hours: Monday to Friday, 9:30 AM to 6:30 PM IST
  * Response Time: Within 24 business hours

==== Important Notes ====
  - All refunds are processed in the original payment method
  - Bulk order returns may require special authorization
  - Special editions and limited prints may have different return policies
  - Digital content sharing or redistribution is strictly prohibited
  - We reserve the right to modify these policies with prior notice

==== Policy Updates ====
  * Last Updated: February 5, 2025
  * These policies are subject to change
  * Updates will be notified through email and website announcements
  * Continued use of our services implies acceptance of current policies

For detailed terms and conditions, please visit [[www.rsyn.org/policies/|RSYN Research Policies]]